Delivery is available only to addresses within SA, CF and NP postcodes. All deliveries are carried out using our own vehicles and drivers unless expressly agreed in writing. Courier delivery or delivery outside our standard delivery area may be available for certain items by prior arrangement only and is not offered via the website.
Delivery charges are calculated based on the delivery postcode and distance from our premises. We operate multiple delivery pricing bands, starting from £7.50. The applicable delivery charge and any free delivery threshold are calculated automatically at checkout once the delivery address has been entered and are displayed prior to payment being taken.
All delivery times are estimates only and are not guaranteed. Standard stocked items are normally delivered within 3–5 working days. Items supplied on a special-order, made-to-order, machined, cut-to-size or bespoke basis require additional processing time and may take up to 14 working days to manufacture, after which delivery will be scheduled. Delivery times are subject to vehicle availability, route planning, load size, access limitations, and operational constraints.
Customers must not book tradespeople, contractors, installers, or other third parties until goods have been delivered in full and inspected. Nottage Timber Merchants accepts no responsibility for costs incurred as a result of delivery delays, rescheduling, access issues, manufacturing lead times, or any other factors affecting delivery, including but not limited to labour costs, cancellation charges, call-out fees, loss of earnings, or consequential losses.
Website orders are delivered Monday to Friday only. Customers will receive a text message on the working day prior to delivery confirming that delivery is scheduled. Drivers may contact the recipient shortly before arrival. Delivery time windows are indicative only and cannot be guaranteed.
All deliveries are made on a kerbside delivery basis only. No unloading beyond the kerbside, no manual handling assistance, and no placement on the customer’s property are included unless expressly agreed in writing. The customer is responsible for ensuring adequate manpower and equipment are available to move goods from the point of delivery.
The customer is solely responsible for ensuring that the delivery address is accessible by a suitable delivery vehicle. Any known or reasonably foreseeable access restrictions, including narrow roads, low bridges, weight-restricted routes, restricted access sites, or time-restricted delivery zones, must be disclosed prior to delivery. Where delivery cannot be completed due to undisclosed access restrictions, the goods will normally be returned to our premises and rescheduled. Where access restrictions were known or should reasonably have been known but were not disclosed, additional delivery charges may apply.
The customer does not need to be present for delivery. Goods may be left in a designated safe location only where this has been requested and agreed in advance. Once goods are left in an agreed safe place, responsibility for loss or damage passes to the customer. Where no safe place has been agreed and delivery cannot be completed, the goods will be returned to our premises and rescheduled.