💳 Pay Safely and Easily Online

At TimberOnline.co.uk, all online payments are handled securely through Shopify Payments and PayPal — two of the most trusted payment providers in the world.

This ensures your payment details are protected from start to finish.

How You Can Pay

We offer a range of payment options to make ordering timber and building materials as simple as possible:

• Debit cards

• Credit cards

• PayPal

Available options may vary slightly depending on your device and location, but all supported methods will be shown clearly at checkout.

Secure Checkout You Can Trust

Your security is our priority.

• All payments are processed through encrypted, PCI-DSS compliant systems

• We never store your full card details

• Card information is handled directly by Shopify Payments or PayPal

• Our website uses industry-standard security protocols to protect your data

This means your payment details never pass through or sit on our own servers.

PayPal – Extra Flexibility

If you choose to pay with PayPal:

• You can check out quickly without entering card details

• You may be able to use PayPal’s own payment options, subject to eligibility

• Buyer protection may apply in line with PayPal’s terms

PayPal payments are completed on PayPal’s secure platform before returning you to our site.

When Is Payment Taken?

• Payment is taken at the time of ordering

• Orders are not released for cutting, machining, dispatch or delivery until payment has been successfully completed

• For orders requiring additional services (such as cutting or machining), any agreed additional charges must be paid before work begins

Trade Accounts & Alternative Arrangements

Approved trade customers may have access to account-based payment terms, subject to agreement and credit approval.

If you believe your business may be eligible, please contact our team before placing your order.

Having Trouble at Checkout?

If a payment fails or you’re unsure which option to choose:

• Try an alternative payment method

• Double-check billing details match your card provider

• Contact our team if you need help completing your order

We’re always happy to assist.

In Summary

✔ Secure payments via Shopify Payments and PayPal
✔ No storage of full card details
✔ Trusted, encrypted checkout
✔ Simple and flexible payment options

If you have any questions about payments before ordering, please get in touch — we’ll be happy to help.